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North London Car Sounds
The countries leading Piranha remote specialists


Repair Instructions (including terms and conditions)

We are very sorry but some spare parts are no longer available and therefore, we have discontinued our repair service.

 The good news is:

We can still supply most types of casings and new remote controls

 

  1. Correspondence accompanying an item being sent for repair MUST include the following: Name of sender. Return postal address. Daytime land line telephone number (please do not include just a mobile number). Wherever possible please include an email address as this is our preferred method of contact. Failure to enclose any of this information can result in delays.

  2. Our fixed price repair service covers all Piranha remote controls. This service is provided at a cost of 23.44 and includes VAT (U.K. Tax) at 20% and return normal UK postage and packing. Should you require 'signed for delivery' or 'Special delivery' within the U.K. these are available at an additional cost of 2.03 for Recorded and 6.40 for Special delivery. Please state in your correspondence and include additional payments if you require enhanced return postage.

  3. To speed up the repair process please include you cheque for 23.44 (remote repairs only) made payable to North London Car Sounds. For further payment options please call our office on 01707 371681 Monday to Friday 08.30 to 18.00

  4. North London Car Sounds cannot be held responsible for any damage to or loss of items while in transit.

  5. All Piranha remote controls sent for repair must be sent in a padded type envelope or secure parcel. DO NOT USE ORDINARY ENVELOPES. Alarm  control units should not be sent in padded envelopes but packaged securely.

  6. Upon receipt, your remote control will be tested and evaluated for repair. In a small percentage of cases repair is not possible and should this occur no charge is made for inspection and attempted repair.

  7. In the event of an unsuccessful repair, you may either instruct us to scrap your remote control or pay the balance towards a new remote control (21.51) Should you not order a new remote control and ask for the old control to be returned, then we will ask you to pay for the return postage and packing. 

  8. Should your remote control casing be deemed as unserviceable, we will ensure that a serviceable casing is supplied as part of your repair.

  9. Piranha Alarm units can be accepted for inspection and evaluation for repair. An estimate will then be provided. No charge is made for inspection and estimates for repair. If a unit cannot be repaired, or our estimate  for repairs refused, you may ask for the unit to be scrapped or to be returned. Should you ask for the unit to be returned we will ask you to pay for return postage and packing.

  10. North London Car Sounds reserves the right to dispose of any unclaimed items after 60 days. This period will commence after notification of either a completed repair, where payment has not been received, or notification of any item which is unable to be repaired and no instructions have subsequently been received by us.

  11. Whilst we are unable to guarantee repair times, every effort is made to dispatch to you, your completed remote control within three to five working days.

  12. No repaired items will be dispatched until full payment has been received by North London Car Sounds. 

PLEASE NOTE  We are a VSIB accredited company and therefore we ensure the highest levels of security within our company. All staff have been security screened to British Standards and comply with confidentiality and non-disclosure regulations. We are registered with the Information Commissioner's office and comply with the Data protection act 1998. Data supplied to us will NOT be passed to any third party.




V.S.I.B Accredited Installers